Happy to share their responses verbatim. It was a rather long back-n-forth. Here's a snippet from the latest email, which I think makes it clear that they do not use the evidence I provided:
I can assure you that I will take note of your feedback and pass it to our team. Your point about post-transaction abuse detection is valid - while Stripe has robust network-level fraud detection, there does appear to be a gap in utilizing merchant-provided evidence of confirmed fraud to protect the broader merchant ecosystem. This type of feedback from merchants who have direct evidence is valuable for improving these systems.
Yes most of the communication felt rather LLM assisted or generated. Though to be fair Stripe from my experience always had emphatic support and well written responses. In a way they probably set the gold standard that AI support now mimics.
