> The employer has to put extra effort into communication and documentation.
Not just the employer. The employees also need to put extra effort into their own communication and documentation. This needs to be actively mentored to the employees and included as part of performance management with clear expectations.
A common mistake for first-time remote companies or managers is to think that the managers alone can make up for the communication deficits inherent to remote work. Not so. It’s everyone’s job. Managers should be setting examples and mentoring everyone though.
Yeah, that's a fair point. Everyone has to put in the effort.
My thinking was that the employer has to make it part of the duties of the employees, and, more importantly, ensure employees have the time, tools, etc. available to do it.
E.g, when there's an outage, an entire day of someone's time might be spent writing up the post-mortem.
Not just the employer. The employees also need to put extra effort into their own communication and documentation. This needs to be actively mentored to the employees and included as part of performance management with clear expectations.
A common mistake for first-time remote companies or managers is to think that the managers alone can make up for the communication deficits inherent to remote work. Not so. It’s everyone’s job. Managers should be setting examples and mentoring everyone though.